Essential Oil Diffuser

Return Policy

Thank you for your purchase from Things an Stuff Sodak!

We want you to be completely satisfied with your order.

Return Window: You may return most new, unopened items within 30 days of delivery for a full refund. 

Item Condition: To be eligible for a return, items must be in new, unused condition and still have all original tags and unopened packaging.

Exchanges: If you received a damaged or defective item, we will gladly exchange it for the same item. We will do this once the original item has been returned and at our discretion. If an item needs to be replaced, please contact us in order for us to handle your replacement swiftly. We may need you to provide additional information during this time as well.

Refunds: Refunds will be processed within 3-5 business days after we receive your return. The refund will be issued to your original method of payment.

Initiating a Return: To start a return, please visit Support@thingsanstuff.com 

Exceptions:  items that are non-returnable, such as final sale items, personalized products, or digital downloads, cosmetic products, used vintage clothing, jewelry, on-sale items, Massive/Med or Small Secret Boxes, items that has been opened, vitamins, minerals, health products, food products, hygiene products, Any new electronics including CD’s, DVD’s, VHS, Vinyl Records Etc., nor do we provide world wide returns unless under special circumstances for art. We reserve the right to deny any returns based on the condition of product damage at the hands of the mailing service in customers area.

Return Shipping: Customers are responsible for shipping on returns unless a prior arrangement is made with store owners prior. If provided free shipping upon purchase, customers will be responsible for return shipping.

~SHIPPING POLICY~

• All orders are processed within 2-3 business days of receipt.

• Processing occurs during business hours, Monday to Friday, 9 AM to 4 PM EST.

• Orders placed after 4 PM EST on Friday will be processed the following Monday.

• For personalized or custom orders, please allow an additional 3-5 business days for production. 

2. Shipping Methods & Fees

• We offer the following domestic shipping options:

  • Standard: Estimated delivery in 5-7 business days.

  • Expedited: Estimated delivery in 2-3 business days.

  • Next Day: Estimated delivery the next business day.

• Shipping fees vary by destination and selected shipping method and will be calculated at checkout. 

3. International Shipping

• We currently ship worldwide. Customers are responsible for knowing their own countries customs import laws. If customers packages are not approved due to customs we are not responsible for returns and no refunds will be provided as most items are not returned to us.

• International delivery times are estimates and may be impacted by customs, duties, and local postal services.

• Customers are responsible for any customs duties, import taxes, and fees charged by their country's government. 

4. Shipping Restrictions

• APO/FPO addresses for certain items or services.

• Orders to Alaska and Hawaii may incur additional shipping fees and extended delivery times. 

5. Tracking Your Order

• Once your order has shipped, you will receive an email with a tracking number.

• You can use this tracking number to monitor the status of your shipment. 

6. Potential Delays

• Delivery times are estimates and do not include weekends, holidays, or unforeseen events like severe weather.

7. Returns & Exchanges

• For detailed information on returns and exchanges, please refer to our Return Policy page. 

8. Customer Support

• If you have questions about your order or our shipping policy, please contact us at [Themitchells@thingsanstuff.com email.